1. What is Birch & Bronze?

Birch & Bronze is a curated design house offering furniture, lighting, and objects developed in collaboration with designers and artisans. Each piece is created with attention to form, material, and lasting presence- designed to define a space, not simply occupy it.

2. Who designs the products at Birch & Bronze?

Our collections are designed by independent designers and design-led studios. Every piece is selected for its originality, material integrity, and relevance to contemporary interiors.

3. Are your products mass-produced?

No. Birch & Bronze focuses on limited-run and small-batch production, allowing for careful material selection, considered detailing, and controlled releases.

4. What materials do you work with?

We work with a refined palette of materials, including solid wood, metal, stone, glass, and a mix of finishes. Many of our designs celebrate material contrast where texture, weight, and balance come together thoughtfully.

5. How do I know which piece is right for my space?

Each product page includes detailed dimensions, material information, and styling notes. Our team is also available to help designers and clients select pieces appropriate to scale, context, and intent.

6. Do you offer customization?

Select pieces may be customized in finish or material, depending on the collection and production feasibility. Please contact us with your request for guidance.

7. Where do you ship?

We currently ship across India. For special international requests, please reach out to us directly and our team will assist where possible.

8. What are the delivery timelines?

Most pieces are made to order or completed in small batches. Delivery timelines typically range from 1 to 3 weeks and are noted on individual product pages.

9. How are products packaged and delivered?

Every piece is carefully packed to ensure safe transit. Larger items are delivered through trusted logistics partners experienced in handling furniture and fragile objects.

10. What is your return or exchange policy?

As many pieces are made to order or limited edition, returns are accepted only in cases of damage or defect. We encourage careful review before purchase.

11. What should I do if my order arrives damaged?

If your order arrives damaged, please notify us within 48 hours of delivery along with clear photographs. Our team will assess the issue and arrange for a replacement or resolution.

12. How do I care for Birch & Bronze products?

Care instructions vary by material and are provided with each product. In general, we recommend gentle cleaning and avoiding harsh chemicals to preserve finishes and longevity.

13. Are your products suitable for commercial or hospitality spaces?

Yes. Many of our pieces are suitable for boutique hospitality, retail, and workspace environments. For bulk or project-based inquiries, please contact us directly.

14. How can designers or architects collaborate with Birch & Bronze?

We welcome collaboration enquiries from designers and studios. Please reach out through our collaboration form to begin a conversation.

15. How can I contact Birch & Bronze?

You can reach us via the Contact page on our website or email us directly. Our team will respond within 24 Hours.